Why do you need to take a Wireshark trace?
Many problems can be diagnosed if a packet trace is run. But, many network technicians resist running traces because they are so hard to interpret! A single trace may contain dozens of protocols and millions of packets that must be examined one by one — and while everyone waits for the results. Take a look at what a Wireshark trace looks like.
Why do you need Problem Finders?
The Problem Finders are like a networking expert sitting beside you to tell you what is really happening. We do deep packet inspection and have thousands of rules inside the products to analyze the trace. We tell you what is going on in English.